ATM/Debit Card

With a Franklin First VISA Card, you’ll enjoy 24 hour access to your savings and checking accounts, with unlimited free use at Franklin First ATMs and for point-of-sale purchases. You may also use your card at over 3,400 ATMs in MA and 9 other states without a surcharge (at designated ATMS of participating banks and credit unions who are part of the SUM Program offered through NYCE).

Fraud Protection:

For your peace of mind your cards are electronically watched for unusual activity 24/7 to alert us for possible fraud. For example, if your card shows activity in Massachusetts at noon and in India at 1:00 pm, our system alerts us and/or you.

To report a Lost or Stolen Card call 413-774-6700 during our regular business hours.

After hours please call 1-800-264-5578.



Online Banking and BillPayer

With Franklin First Federal Credit Union First Online you can access your accounts 24 hours a day, 7 days a week via the Internet and

Check account balances

See if checks have cleared

Transfer funds between accounts

Schedule future and recurring transfers

Export to Quicken or Microsoft Money

Review recent transactions

By enabling the First Online function within Franklin First Federal Credit Union, you can:

Pay bills with a click of a button

Make multiple payments on a single screen

Schedule future and recurring payments

First Online Customer Service is available 24 hours a day, 7 days a week via telephone at 888-503-1161 or the Online Message Center.

To log in, click the "Log In" button at the top of the page.


Click HERE to read full Electronic Funds Transfer Disclosure



Mobile Banking

Mobile Banking offers the convenient options you need at your fingertips, through your mobile device – anytime, anywhere. Now you can check balances and recent transactions, transfer funds and pay bills from your mobile device, 24-hours a day. Mobile Banking is available through your phone or tablet’s browser, using a FREE downloadable app, or via text banking. With our “triple play” mobile banking options, there is something for everyone.


Mobile Apps allow you to use our Online Banking site in a mobile-friendly environment. Nearly all the features in our standard Online Banking site are available for your convenience, including: paying a bill, transferring funds, checking balance, etc.

To start simplifying your banking, download the FREE app today!

Before you use the app for the first time:
● You must have a registered username and password for Online Banking. Not signed up yet? Click HERE.
● To activate mobile banking, log in to your Online Banking account on your PC or Mac.
● Click the Account Services Tab
● Click Mobile Access to enroll
● Accept the Terms and Conditions
● Download the app via the App Store or Google Play (depending on your device).



PLEASE NOTE: Our Mobile Banking solutions are free,

but standard rates and fees may apply from your wireless carrier.



Insurance Protection

Money on deposit at Franklin First is fully insured (up to $250,000, backed by the NCUSIF). We are chartered by the National Credit Union Administration (NCUA), a federal agency, and are examined annually.



Direct Deposit

Direct deposit is a convenient and smart way to manage your money. You decide how much money goes into each of your accounts. You can allocate deposits into any account: Checking, Savings, Money Market, IRA, Christmas or Vacation Club. You can also use Direct Deposit to make payments on your loan or VISA account. As part of your First Advantage Account, Direct Deposit can even reduce the rates you receive on loans.


What is Direct Deposit?

When you sign-up for direct deposit, your paycheck is sent electronically to your savings or checking account and is ready instantly for you to use. We accept direct deposits sent by your employer through the Automated Clearing House (ACH) system.

Not all employers allow direct deposit, check with your employer’s benefits department to enroll.




Bounce Protection

Never bounce a check again! You may apply for any or all of the following: a Line of Credit (loan), an automatic transfer from savings, or our OOPS!™ Overdraft Privilege Program. Contact us for details.









57 Newton Street Greenfield, MA 01301
Phone: 413.774.6700

Fax: 413.774.5014

Routing & Transit # 2118-8322-3

NMLS ID# 813226



Monday - Friday: 9am - 5pm Thursday until 6pm Saturday 9am - noon

Monday - Friday: 8:30am - 5pm Thursday until 6pm Saturday 9am - noon



Copyright 2014 Franklin First FCU. All rights reserved.