At Franklin First FCU, we consider service our most important product. To provide this service, we’re available through a variety of communication methods. Choose whichever you prefer – email, phone or in person.

Main Branch

57 Newton St.
Greenfield, MA 01301

Phone & Fax

Phone: (413) 774-6700

Fax: (413) 774-5014

Online Banking 24/7 Customer Service

Phone: 1-866-987-7609

To report a lost or stolen Franklin First VISA credit card, call 1-800-449-7728, out of country call 1-727-299-2449.

To report a lost or stolen Franklin First ATM or Debit/Check Card call 1-413-774-6700 during regular Credit Union hours. After hours call 1-800-264-5578.

Visa Credit Card Customer Service

Visa Credit Card Customer Service: 1-866-820-4840

Touch Tone Teller

Touch Tone Teller Quick Guide: 866-695-4393

Contact Form